Refund policy

Refunds within 14 days

Every payment is refundable on request for 14 days after it is taken — the first payment and every renewal, monthly or yearly. The refund is the whole payment, including any tax that was added to it.

The free plan involves no payment, so there is nothing to refund on it. Try the service there first if you are unsure whether it fits.

How to ask

Email hello@urlshot.io from the address on your account, and tell us which payment you mean. You can also ask Paddle directly at paddle.net, using the email address from your receipt.

What happens next

• Paddle, our reseller, returns the money to the card or account you paid with. When it arrives depends on your bank, usually within a few business days.
• The subscription the payment was for is cancelled, and your workspace moves to the free plan. Your account, API keys and history stay as they are.

After 14 days

A payment older than 14 days is not refunded. You can cancel at any time from the Billing page of your dashboard: you keep the plan until the end of the period you have paid for, and you are not charged again.

When a request may be declined

We may decline a refund when more than half of the period's included credits have already been used, or when a pattern of buying and refunding suggests the policy is being used to get the service without paying for it. We will tell you why.

Who processes the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders, and its buyer terms also apply to your purchase.

Your statutory rights

Nothing in this policy limits the rights consumer law gives you in your country.